Shipping, Duties, and More
Shipping Policy
We are based in Toronto, Ontario, and we are pleased to offer FREE standard shipping for all orders within Canada and internationally.
- Shipping Carrier: All orders are shipped via Canada Post using postage stamps.
- Shipping Method: We use Canada Post's standard mail service, which does not include tracking. Please note that delivery times can vary depending on your location and the postal service.
- Processing Time: Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive an email confirmation.
Expedited Shipping
If you need your order faster or would like a shipping method with tracking, please contact us before placing your order. We can discuss options for expedited shipping and ensure it can be arranged before checkout. Please note that expedited shipping may incur additional fees.
Duties and Taxes
- Customs Duties and Import Taxes: Customers are responsible for any applicable customs duties, import taxes, or fees that may apply in their country. These fees are not included in the price of your order or shipping cost.
- Customs Delays: Please note that customs processing can sometimes cause delays beyond our control. We recommend checking with your local customs office for any potential delays that may affect delivery.
Lost or Missing Shipments
Because our standard shipping does not include tracking, we are unable to trace or confirm delivery once your order has left our facility. If you believe your package is lost or has not arrived, please contact us directly. We will do our best to assist you in resolving the issue, but we cannot be held responsible for items that are lost in transit.
Contact Us
If you have any questions regarding shipping, expedited shipping options, or duties, please reach out to us here.
Thank you for choosing us — we’re excited to get your order to you!