Terms and Conditions
By browsing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase. If you do not agree to these terms, please do not use our services or make a purchase.
1. General Information
Our store is based in Toronto, Ontario, Canada. We operate online and offer a variety of products for purchase. All sales are governed by the following terms and conditions.
2. Shipping Policy
We are committed to providing efficient and reliable shipping for all our customers.
- Free Standard Shipping: We offer FREE standard shipping on all orders, both within Canada and internationally.
- Shipping Method: All orders are shipped via Canada Post using postage stamps. Please note that Canada Post's standard mail service does not include tracking.
- Processing Time: Orders are processed within 1-3 business days. Once your order has been shipped, you will receive an email confirmation.
- Shipping Delays: Delivery times can vary depending on your location and the postal service. Delays due to postal service issues or weather conditions are beyond our control.
3. Expedited Shipping
If you require expedited shipping or would like to use a shipping method that includes tracking, please contact us before placing your order to confirm availability and to discuss pricing. Expedited shipping fees will be the responsibility of the customer.
4. Duties, Taxes, and Customs
- Customer Responsibility: Customers are responsible for paying any applicable duties, taxes, or customs fees that may apply upon arrival in their country. These fees are not included in the price of your order or the shipping cost.
- Customs Delays: Customs processing may cause delays in delivery, and these delays are beyond our control. We recommend contacting your local customs office if you experience any delays.
5. No Refunds and Return Policy
All sales are final. We do not offer refunds on purchased items. Please review your order carefully before finalizing your purchase.
- Missing or Undelivered Items: If you believe your order has not arrived, please contact us directly. We will assist you in resolving the issue. However, due to our standard shipping method not including tracking, we are unable to guarantee the location of lost or undelivered items.
6. Lost or Damaged Items
Because our standard shipping method does not include tracking, we cannot assume responsibility for lost or damaged items once they are in transit. If you receive a damaged or defective item, please contact us immediately with details and relevant photos. We will assess the issue and work to find a resolution.
7. Changes to Terms and Conditions
We reserve the right to update or change these terms and conditions at any time without prior notice. Any changes will be reflected on this page, and the updated terms will take effect as soon as they are posted. By continuing to use our website and make purchases, you agree to abide by the updated terms.
8. Limitation of Liability
We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. This includes but is not limited to damages resulting from delays, lost shipments, or undelivered goods.
9. Contact Information
If you have any questions or concerns regarding our Terms and Conditions, shipping policies, or any other inquiries, please do not hesitate to contact us.
By making a purchase, you agree to these Terms and Conditions. Thank you for shopping with us!